Referrers’ page

We help families with young children through a combination of home-visiting support, outreach, group support, parenting information and social activities.

Frequently asked questions

Who can be referred?

It is our aim at Home-Start Birmingham Central And South-West to operate an open referral policy ensuring that support is available to any family that is experiencing stress or difficulty and that has at least one child under the age of five. However, funding restrictions do not always make this possible, and as a result the availability of our service in Bartley Green,  Quinton and Woodgate Valley can change from year to year. For information about services currently available please ring our office on 0121 794 7225.

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Who can make referrals?

Families can refer themselves, or be referred to Home-Start Bimingham Central And South-West by any agency, e.g. health visitor, social worker, family support worker, CPN, nursery teacher, etc.

We only restrict referrals when they fall outside of the our areas of coverage (Bartley Green, Quinton and Woodgate Valley), if they have no under 5s or if there is a lack of resources.

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How do I make a referral?


For each referral made a referral form should be completed.

Before sending in a referral form families must be consulted, informed of the content of the referral form and confirm their agreement by signing the form.

All referrals received will be assessed to determine whether or not:

  • The family has willingly chosen Home-Start Birmingham Central And South-West.
  • The referral falls within the remit of the scheme.
  • The referrer needs to provide further information prior to a visit by the co-ordinator.
  • The scheme is likely to have the resources to support the family.

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What happens if a referral is refused?

If the referral does not fall within the remit of the scheme or there are insufficient resources to provide support, the referral will be rejected and the referrer will be informed that Home-Start Birmingham Central And South-West can not help on this occasion. The service will not be provided if the family decides not to take it up.

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What happens if a referral is accepted?

All referrals that are accepted for Home-Start support will receive an initial visit by a co-ordinator before support is offered to clarify their needs and the support that Home-Start can offer.

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Do you have a waiting list?

Home-Start Birmingham Central And South-West aims to provide support to families as soon as possible, but where there is not a volunteer available immediately the family will be asked if they want to go on a waiting list. The majority of families are linked within two months of referral, however on occasion families may be waiting longer than this, or be told that support is unavailable for the foreseeable future.

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How will I be kept informed of the progress of the referral?

Referrers will be informed by the co-ordinator:

  • When the referral has been accepted or rejected.
  • When support is offered to a family, i.e. they are linked with a volunteer or start to attend a group.
  • A family is placed on the waiting list.
  • Support to a family ends.

A letter will be sent to the referrer at the commencement of support and at the end of support to a family.

All other contact with referrers is usually made by phone.

Referrers are given the opportunity to comment on the service offered by Home-Start Birmingham Central And South-West at the end of support to families via a referrers’ questionnaire.

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How are volunteers matched with families?

The co-ordinator pays careful attention to matching volunteers skills and experience to the needs of families. Many factors are taken into consideration, including:

  • The family’s needs.
  • The volunteer’s aptitudes, skills and experience.
  • Practical considerations: geography, transport and time.
  • Mutual interests or life experience.
  • What motivates the volunteer.
  • Issues around culture, gender, background and disability.

The success of Home-Start support is dependent on the relationship that develops between the family and the volunteer, so co-ordinators make every effort to link sensitively and appropriately.

The co-ordinator always accompanies the volunteer on the first visit to introduce the volunteer to the family and set the ground rules for visiting. The co-ordinator will stay as long as appropriate to support the family and volunteer to get to know each other.

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Do you have a confidentiality policy?

All personal information about parents and families is treated as confidential, to be discussed only as necessary with the co-ordinator in support of the volunteer and to assist the family. Any disclosure of confidential information to any other person may only be undertaken with the expressed permission of the parents for the purpose of assisting the family, except where it is considered necessary for the welfare and protection of a child when information shall be shared with the appropriate authority, in line with Home-Start’s Standards and Methods of Practice.

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How long is support offered for?

Volunteers provide continuous, regular support for a period of time consistent with a family`s needs. These are assessed initially and reviewed periodically.

Home-Start Birmingham And South-West‘s aim is to encourage families towards independence so that the volunteer is no longer needed. The review process will determine how long the volunteer’s support is likely to be needed and clear plans will be made for ending the support in discussion with the volunteer and family.

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Do you offer other support in addition to home visiting volunteers?

Families can be offered support outside their home, which complements home-visiting support, for example, family groups, outings, parenting information.

Families may be offered alternatives to home-visiting volunteers if it is felt to be more appropriate. For example, family groups and sign posting to parenting programmes, social activities, outings and trips

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How are volunteers screened?

All volunteers meet the requirements of our personal specification. They are interviewed before being invited to attend a 10 day preparation course and will undergo a final interview before a decision is made by the co-ordinator about their suitability for placement with a Home-Start family. We take up 2 References and an enhanced DBS check.

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